Getting in
I have not been invited yet
You cannot sign up in the app. Your employer's HR administrator invites you by e-mail; the link in that e-mail sets your password and activates your account. If you have not had one, ask HR to send it. Check your spam folder before you do.
The invitation link does not work
Invitation links expire. Ask HR to send a new invitation — the old link stops working as soon as the new one is issued.
I forgot my password
Use Forgot password on the sign-in screen, or ask HR to send a new invitation. Once you are in, you can change it under More → Change password.
"Too many attempts"
Sign-in is rate limited after several wrong passwords. Wait a few minutes and try again.
Using the app
My payslip is not there
A payslip appears only after your employer has committed that month's payroll and released the payslips. Until HR releases them, nobody can see them. Pull down on the Payslips tab to refresh.
My leave balance looks wrong
Balances come from your employer's leave settings — entitlement, brought-forward days and what has already been taken. HR can correct any of these; we cannot.
I cannot submit a claim
You must be in a claim approval group and have at least one claim category assigned. If the app says otherwise, HR has not finished setting that up. Some categories require a receipt photo before the form will submit.
The camera will not open
Allow camera access for MooPayroll in your phone's settings (iOS: Settings → MooPayroll → Camera; Android: Settings → Apps → MooPayroll → Permissions). You can also attach a receipt from your photo library instead.
I am not getting notifications
Allow notifications for MooPayroll in your phone's settings, then sign out and sign back in so the app can register your device again. Notifications only tell you that something happened — they never contain your pay figures.
Face ID / fingerprint unlock
Turn it on under More. It needs a face or fingerprint already enrolled on the phone. It is a local lock only — it does not replace your password, and signing out clears it.
I work for more than one company
Use More → Switch company. Only companies that have invited the same e-mail address appear there.
Still stuck?
E-mail support@moopayroll.com with your company name, the e-mail you sign in with, your phone model and what you saw. Please do not send payslips, identity-card numbers or passwords by e-mail.