Account & data deletion

MooPayroll — how to have your account and data removed

App: MooPayroll (com.mooapps.payroll) · Updated 14 September 2026

MooPayroll accounts are created by your employer, not by you — there is no sign-up in the app. For the same reason an account cannot be deleted from inside the app: your pay records belong to your employer's payroll file, and Malaysian law obliges them to keep it. The route below is how a deletion request is made and what actually happens to each kind of data.

How to request deletion

  1. Ask your employer's HR administrator. They can deactivate your login immediately, which ends all access from the app, and they can delete the parts of your record that are not subject to a statutory retention period.
  2. Or write to us at support@moopayroll.com with the subject “Account deletion request”, giving:
    • your full name
    • the e-mail address you sign in with
    • your employer's company name
    We acknowledge within 5 working days. Because your employer is the data user, we forward the request to them and act on their instruction; we will tell you when it is done.

What is deleted

Data What happens
Your login — e-mail, password hash, sessions Deleted. All app and web access ends immediately
Push notification tokens Deleted immediately; no further notification can be sent to your devices
Biometric unlock setting Held only on your phone; removed when you uninstall the app
Contact details, address, emergency contact Deleted on your employer's instruction
Receipt photographs attached to claims Deleted with the claim once the claim is outside the retention period your employer's auditors require

What cannot be deleted straight away

Malaysian law requires an employer to retain payroll records — payslips, statutory contributions (EPF, SOCSO, EIS), tax deductions (PCB) and the EA form — generally for seven years, and the same applies to the approval trail behind an approved leave or claim. Those records stay in your employer's payroll file for as long as the law says, even after your login is gone. They are no longer reachable from the app.

When the retention period ends, or when your employer closes their MooPayroll account, the records are deleted or returned to your employer under our contract with them.

Deleting the app

Uninstalling MooPayroll removes everything the app kept on your phone — the stored sign-in token, the biometric preference and any cached payslip PDF you opened. It does not delete your account; use the route above for that.

Questions

support@moopayroll.com · see also the privacy policy.